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zvonser – :
This house is known for the strenght of its scents but this is not the case. Duet is weakest that I’ve tried from this house but still a moderate one with very soft sillage. It settles down quickly into a nice skin scent. Moreover, this is 100% feminine scent. I get vanilla, nutmeg and tonka beans mainly.
A discreet and pleasant feminine daytime scent for warm weather.
kilton – :
Their response:
Dear xxxxx,
We refunded your payment in accordance with our return policy. You can review our return policy at this link:
Thank you for your interest in our fragrances.
xiotforce – :
I’d avoid this house. I blindly bought a fragrance after watching a YouTube review, likely done for marketing. I mistakenly bought the wrong one and found out their customer service is terrible. Beware. The following is my email exchange:
Dear Gate Fragrances,
I am being charged $15 for shipping on my refund which I don’t think is fair.
When I first made the order, it was made by mistake, mistaking one fragrance for the another. You have no phone contact so I immediatley sent an email WITHIN MINUTES to cancel. I followed up with two more later on to ensure it was received.
Finally, after about a day, I was emailed that it was too late and the order was being shipped but I could return it when received. Fair enough, and although not happy to pay foir my mistake with a shipping charge sending it back, I understood your policy. You were nice to add a free sample in case I changed my mind. It didn’t, so I paid the $13.95 postage to have it sent back to you for a refund.
So now, based on latest email, I am totally surprised and upset that I have to pay your shipping charge to me, which is shipped free when ordered so how you came up with $15 is a mystery, as well as a shipping charge to mail it back? I don’t think that’s fair and not right.
I request my full refund of $180, which is due to me. I don’t understand why it was shipped in the first place. If this stands, I will let others know via social media, Fragrantica and comments on reviews of your like of perfumes on You Tube (which is where I discovered your perfumes) regarding your customer service.
Please helps, I hope you understand, from my persepctive, the customer, how I feel. I would like to purchase Memories in the future but if this stands I will look elsewhere.
Thank you,